Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to service@dovaping.com
A free DoVaping account allows you to: 1) Place your order. You can choose wholesale account or vape user account when registering. 2) Collect reward points to redeem coupons, gifts and take part in other promotions. 3) Save addresses in your address book. 4) Check and track your order status. 5) Write reviews, and rate other reviews. 6) Participate in community forums.
Yes. Your address and personal information can be changed at My Account after you log in.
If you've forgotten your password, click Forgot Your Password when log in. Please enter your email address and we will send you a password reset request email, please click the reset link in the email to reset your password.
You can simply enter your email address and click "Submit" at the bottom of any page.
Open a Newsletter that we sent you before, and click the unsubscribe button. We will not send any junk emails to our customers, and we will add unsubscribe link in every email.
Yes, but you need to add it before your order is packaged for shipment. Contact us and we will do it for you. In the meantime, placing a new order is likely faster. You can either let the new order ship separately, or request to combine your two orders.
Yes. Please let us know and we will try to have your delivery details changed. Please note that the packages that have already left our warehouse cannot be changed.
All prices listed on our website are in US dollars by default.
Pending: Payment haven't been received. Processing: Payment received. Order will be shipped in 24 hours on business day. Shipping: Order is on shipping Reversed: Paypal Refund Pending. Canceled: Order has been canceled. Hold: Order has not been shipped, waiting for confirmation from customer. Complete: Order has been shipped and the tracking number is available.
Please contact us directly or chat online, and we will cancel and refund your order for you.
If it is not available, you can click Arrival Notice, and we will notify you when back in stock by email. Or you can online chat with us for arrival time.
DoVaping uses Credit Card, PayPal and Bank Transfer to handle payments.
Buyers can pay using Credit Cards and we accept MasterCard, VISA, American Express, Discover, etc.
Paypal is available for most countries.
You can also use Bank Transfer to make the payment. Usually it needs 1-5 days for us to receive your payment if you choose this kind of bank payment. Once after you have finished the payment, please send us the bank transfer document. So that we will arrange the delivery as fast as possible!
Please kindly note that the Tax / Customs fee in destination country are at customer's expense. We encourage you to check the local customs office for potential import taxes, duties, and tariffs, before placing any order. In addition, some products may require special licenses or permits to import. DoVaping is not responsible for products rejected, confiscated or destroyed by the customs in your countries.
We send shipment notification and tracking numbers as soon as orders leave our warehouse. Tracking numbers will likely not show any result before carriers have a chance to do an initial scan to those packages. For DHL and UPS, this delay is usually 1-2 business days. For others, there could be a week's delay.
Items that are in stock are shipped in 1 business day.
DHL, UPS, Fedex, Post Parcel, YunExpress, UC Express, etc.
Please do not throw away anything, including the order's packaging and the packing list inside, and contact us and shipping agency.
For the order value, we will write this according to your request. So please leave us a message about the value that you prefer when placing the order.
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